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Important Information

Due to the current pandemic situation the following measures are in place:

• Climbing on weekday evenings and at the weekend is only available in pre-booked 2 hr sessions costing £11.00 per session (maximum booking of 1 session per day).
• There is no need to pre-book if you wish to climb on Mon-Fri day time. The wall opens at 10:00 as normal and everyone will be asked to vacate the wall by 17:00 in order to make way for the people with pre-booked evening sessions. Weekday climbing is priced at £11.00 per session. 
• Climbing is available for over 18’s or young people already registered with Mile End Climbing Wall as independent climbers/boulderers.
• Adults who already meet the requirements for supervising under 18's can supervise a maximum of 2 children in the centre*(please see below for more info).
• You should not be climbing with people who are not members of your household or your support bubble.
• Masks have to be worn in all areas of the centre (unless you are exempt). These can only be removed to climb but must be put on again once you have finished your climb. Basically, if your feet are on the ground, you should be wearing a mask.
• There is no roped climbing available – extra auto-belays have been installed for use by customer registered as ‘competent climbers’ only.
• No spectators will be allowed in the centre.
• There will be no shared equipment available with the exception of rental shoes and harnesses (but we heavily recommend you bring your own).
• We are currently not able to offer any instructed/coached sessions.
• No changing rooms -  please arrive ready to climb as there's no changing areas. Changing rooms will only be available for customers with additional needs, upon request. 

* Any adult wishing to supervise an under 18 must be registered with Mile End Climbing Wall as either: a competent Rope Climber or as having completed our Introduction to Bouldering course.

In addition to our regular terms and conditions, please note the following:

Pre-booked single sessions - If you have pre-booked and paid for a single session, you need to give us at least 24 hours notice if you wish to cancel or move that session (it will only be moved once and will not be refunded if it has already been moved). 

Sessions booked with a pre-paid membership - If you have booked a session with your pre-paid membership and wish to move it or cancel it we require 24hrs notice. People who book sessions with their prepaid memberships and do not turn up will be contacted. If it becomes an ongoing problem we will cancel your pre-paid membership as it's not fair on others who may wish to use a space that you are holding on to.

Sessions booked with a pack of 10 climbs – Same cancellation rules apply (24 hours’ notice required). A climb will be taken off your pack upon booking the session. If you do not turn up for the session, the climb will not be reinstated.

Please Note: Shoe hire is not included in the price of these sessions.

Please DO NOT enter our premises if you are showing any symptoms of COVID-19. If you are showing symtoms and have recently been to our centre, please contact us on 020 89800289 and inform us straight away.

In line with industry standards and government guidelines, everyone entering and leaving the building will be expected to wash their hands and sanitise regularly. We will provide extra hand washing  and sanitising stations in order to facilitate this.

A full COVID-19 risk assessment is available here.

This information is subject to change and will be updated regularly to reflect current industry standards and changes. If you have any questions regarding the above please email enquiries@mileendwall.org.uk